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FAQs
Overview
New to PRESTO
Account Management
Load Card
PRESTO in Google Wallet
PRESTO in Apple Wallet
PRESTO contactless
Tapping and Transferring
PRESTO app
Fare Type
Student Programs & Vouchers
Lost or Damaged Card
Tax Credit
Privacy and Security
PRESTO contactless
Have questions about how to use and manage your credit and debit cards with PRESTO contactless? Get the answers to some of our most commonly asked questions here.
How do I know if I got my free transfer when I tapped my PRESTO contactless credit or debit card?
Can I tap on a PRESTO device without unlocking my iPhone?
How is my card charged when I tap with a contactless credit or Interac debit?
My partner and I are travelling together, can we pay with the same card?
Why do I need to tap on and off with the same payment method?
I’m getting a ‘Multiple Cards Detected’ or ‘Try Another Card’ error message when I tap my card on a PRESTO device.
Can I get a student/senior discount when paying with contactless credit or debit cards?
What if I forget to tap off on GO Transit?
What is an unpaid fare?
Why doesn't my contactless credit or Interac debit card work?
I tapped my contactless credit/debit card and saw a green checkmark on the PRESTO device, but a fare inspector said I didn't have enough funds to ride. Why did that happen?
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